Q: Do you offer refunds?

A: Unfortunately not, as these are digital downloads. But please note that you can  download a free "comping" image that you can assess and use for mock-ups and layouts. If you have any doubts about the suitability of the material for your purposes, I strongly urge you to to this before purchasing.

Q: Do I have to create an account or register on the site before I can order photos?

A: No, you can order photos without registering or creating an account.
Q: Can I sell art work I create using your photos as reference?
A. Yes, absolutely. Artists who purchase photos for reference material can rest assured they have a valid license that gives them the legal right to sell their work.
Q: Can I sell reproductions?
A: Yes  provided the original is a work of art create by traditional means and not created digitally.
Q: What does royalty free mean?

A. It means you can use any photo you download multiple times without having to pay for each usage.
Q: What format are the photos in?

A: All photos for download are in JPG format, saved at high quality.
Q: Can I make copies of photos I download for backup?

A: Yes, in fact you're encouraged to make backups. Ideally you should keep the originals in a separate file, then make copies which you can use for mock-ups etc.
Q: Can I request photos to be added to the Galleries?

A: Yes, any requests will be welcomed, although there are obviously no guarantees I can provide what you want, particularly where wild animals are concerned. 
Q: Why so much legal stuff like Terms of Use and Purchase Agreements?

A. While not a legal requirement, terms governing usage of a website are regarded as good practice to protect both the publisher and users by making clear what is permitted. The Purchase Agreement, which includes the Royalty Free License, is important so customers know what they can and and can't do with material purchased. Because users who register are providing personal information, a Privacy Policy is legally required.

Q: Why can't downloaded material be used for logos and trademarks?

A: The owner of a logo will usually claim ownership of that mark to prevent others from using it or passing off their products or services under that logo. Ownership or registration of the logo would pass ownership of the image to the purchaser, which is clearly in violation of the license agreement. Imagine if you legally downloaded a photo and were then informed by a third party that your usage was illegal.

Q: Why can't I use downloaded photos to create and sell screensavers?

A: Because that makes it too simple for others to copy the photos which they could then sell or distribute.